Shipping
- We ship to addresses in the United States. We don't ship to Canada or other countries yet.
- Shipping is free on every order.
- Orders ship within 2–5 business days of purchase.
- Delivery usually takes 2–7 business days after dispatch. You'll get a tracking link by email.
- Large items such as cabinets and wall panels may arrive in separate boxes.
If your order is delayed
If we can't ship your order within the time stated above, we'll email you before that time runs out with a new estimated ship date and the option to cancel for a full refund. Refunds for cancelled orders are issued within 7 business days.
Returns
All sales are final. Our furniture and wall panels are large, heavy items shipped directly to you. Because of that, we don't accept returns or exchanges for a change of mind, a different colour preference, or a size that doesn't fit your space. Please check the dimensions on each product page before you order.
This doesn't affect items that arrive damaged, defective, incomplete or not as described. For those, see Arrival support below.
Our discretion. Any refund, replacement, exchange or other remedy is offered at our sole discretion, except where a refund, repair or replacement is required by applicable law.
Arrival support
We want every order to arrive in the condition you expect. If it doesn't, we'll work with you and our supplier to find a fair remedy.
When you receive your order
- Check the boxes before you open them. If a box is badly crushed or torn, take a photo before unpacking.
- Check all the parts against the instructions before you start assembly. Please don't assemble a piece that's visibly damaged. It can make the problem worse and makes it harder for us to replace.
- Keep the original boxes and packaging until any claim is settled. We may need them for a carrier claim.
How to make a claim
Email support@tuckhush.shop.
- Visible shipping damage or the wrong item: email us within 7 days of delivery.
- Missing parts or a manufacturing defect: email us within 30 days of delivery.
- Include your order number, clear photos of the damage or problem, the full item, the shipping box and its label. For hidden damage or a fault, a short video helps.
These time limits apply to claims under this policy. If the law in your state gives you more time or other remedies for a defective product, you keep those rights.
How we decide
We review every claim individually and in good faith. Based on the photos and information you send, we decide whether the problem was caused in shipping or manufacturing, or after delivery. We may ask for more photos or details before we decide.
If we approve your claim, we choose the remedy that best solves the problem, for example:
- replacement parts, when a part will fix it;
- a replacement item;
- a partial refund, if you'd prefer to keep the item and it's still usable; or
- a refund to your original payment method, if a replacement isn't available or can't fix the problem.
Refunds are at our discretion, except where the law requires otherwise. If we need an item returned, we'll arrange and pay for the return. We issue approved refunds within 7 business days; your bank may take a few more days to show it.
Missing parts
Tell us which parts are missing (the part number from the instructions helps). We'll do our best to make it right, usually by sending the parts free of charge.
What isn't covered
- Damage that happens after delivery, including from assembly mistakes, not following the instructions, misuse, overloading, accidents, moving the item, or modifications.
- Normal wear and tear, and marks or damage from pets, moisture or direct heat.
- Small differences in colour, wood grain or finish, and minor variations in size within manufacturing tolerances.
- Claims made after the time limits above, or without the photos needed to assess them, except where your state's law requires otherwise.
Before disputing a charge
Please contact us first at support@tuckhush.shop. We reply within one business day, and almost every problem can be solved faster directly with us than through your bank.
Nothing in this policy limits or waives any rights you have under federal law or the consumer protection and warranty laws of your state.
Cancellations
You can cancel for a full refund any time before your order ships. Email support@tuckhush.shop as soon as possible with your order number.
Lost or late orders
If your tracking hasn't updated for 10 days, or your order hasn't arrived within 15 business days of purchase, email support@tuckhush.shop and we'll track it down and work with you on a remedy, such as reshipping it.